This feature just enabled in Microsoft SharePoint 2010 Enterprice and sometimes this service doesn't active.
To check it, you must do like this :
- Go to "Central Adminstration Page"
- Click "Site Actions" => click "Site Settings" in the bottom
- In "Site Collection Administration" => click "Site collection features"
- Find "SharePoint Server Enterprise Site Collection features" click "Active" this feature
I hope, it will be solving your problem :)

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